1. Data Controller

This website is operated by INÊS SANTOS CEREJO, natural person no. 241342511, with registered office at RUA PASCOAL DE MELO 3, PISO 5, SALA 2 in 1170-294 LISBOA, who is responsible for the processing of personal data collected through this site.

2. Data collected

We only collect the personal data necessary for:

• Creating a customer account
• Processing and sending orders
• Issuing invoices
• Customer communication (customer support, order updates)
• Sending newsletters and promotional campaigns (with consent)

3. Purpose of processing

The data collected is processed for:

• Execution of the purchase and sale contract
• Compliance with legal obligations (e.g. tax)
• Sending marketing communications (when authorized)
• Improving the experience of using the site

4. Data retention

Personal data will only be kept for the period necessary for the purposes for which it was collected, respecting the applicable legal deadlines.

5. Data sharing

Data may be shared with

• Carriers for delivery of orders
• Payment processing entities
• Tax authorities, when legally required
  We do not share personal data with third parties for commercial purposes without your consent.

6. Data Subject Rights

Under the terms of the GDPR, you have the right to:

• Access your data
• Rectify inaccurate or outdated data
• Request the deletion of data (“right to be forgotten”)
• Limit or object to processing
• Request data portability
  To exercise these rights, please contact us at: info@embroideryconceptstore.pt.

7. Security

We have implemented appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorized access.

8. Cookies

This website uses cookies to improve the browsing experience and analyze usage patterns.

• Essential cookies: necessary for the website to function (e.g. shopping cart).
• Analytical cookies: used for statistical purposes and to improve the experience.
• Marketing cookies: used to present relevant content and offers.
  The user can configure their browser to reject cookies, although some functionalities of the site may be limited.

9. Changes to the Privacy Policy

We reserve the right to change this policy at any time. Changes will be published on this website.

10. Contact us

For any questions related to data protection, please contact us:

• Email: info@embroideryconceptstore.pt
• Address: RUA PASCOAL DE MELO 3, PISO 5, SALA 2 em 1170-294 LISBOA